Across the Tennessee Valley, electricity customers are experiencing loss or reduced income because of the coronavirus pandemic. As a result of this economic hardship, thousands are facing the inability to pay for basic services, including electricity and water. We call on all electric utilities in the Tennessee Valley to offer the following policies:
- Place an immediate moratorium on disconnections of electric service.
- Ensure the moratorium is open-ended, so that customers know they will have access to electricity in the coming months.
- Immediately reinstate service, without penalty or reconnection fee, for customers who have been recently disconnected.
- Place an immediate moratorium on late payment fees so that customers aren’t accumulating even larger bills to be paid when the crisis is over.
Use the drop-down menu below to find out if your utility has implemented these policies!
Important notes for using this shut-off policy tracker:
- Utilities using a “case by case” basis for implementing shut-offs are also designated as “No” in the tracker (this is a standard policy that does not adequately accommodate customer needs during the COVID crisis)
- As utilities update their shut off policies some of this information may become out of date
- If you would like to make a correction, please email Jack Meyer (firstname.lastname@example.org ) with updates
The information above has been gathered by multiple organizations and their volunteers in the Tennessee Valley .